Frequently Asked Questions


Can I know whether your Pharmacy is licensed?

we are a licensed pharmacy offering prescription medications online.

What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Saturday to Friday, 08:00 am to 09:00 pm PST and on Friday's From 04:00 am - 09:00 pm PST.

What are's Privacy and Security Policies?

At, your privacy and security are extremely important to us. We are committed to protecting the confidentiality of your personal information (your name, address, email address information) and we never share them with any other person or company. It is used solely by our authorised personnel to process your order. Please note that all information provided to us is subject to doctor–patient privilege laws. We use the latest electronic security measures and our servers are protected by secure firewalls to prevent unauthorised access to your personal data.

How will my order be delivered?

Your order will be delivered by Courier / home delivery or Collection for store, depending on your request

Does deliver products to any location in Pakistan?

Yes, we do deliver our products to any address in Pakistan.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us via the online chat, whatsapp or call at +923002189211 or email to


What Payment Methods Are Accepted?

Visa, Mobile Payments, Bank Transfer.

What is Cash on Delivery (COD)?

Cash on Delivery (COD) is a payment method by which you can pay for your ordered item(s) in cash when the courier company delivers the item(s) to you at your delivery address. Don't own a credit/debit card? Or don't wish to pay online? Rather than making any advance online payment, Netmeds' COD option gives you the flexibility to pay the complete order amount on delivery.


Is there any limit on the number of prescriptions that I can upload?

Yes. A total of 1 prescriptions can only be uploaded in an order. However, you can upload the remaining prescription(s) in a new order.

What if I can’t find the products/medications I am looking for in your website? stocks a wide range of pharmaceuticals and other healthcare products. However, if you do not find what you need, please feel free to contact our pharmacists by emailing to We will get back to you as soon as possible to let you know the availability of the requested medication/products.

How do I cancel my order?

If you wish to cancel your order, you can contact us via the online chat, whatsapp or call at +923002189211 or email to Please note that in case your order has already been charged or delivered, we cannot cancel it.

Is it possible to cancel my order after it has been charged?

No, you cannot cancel your order once your payment has been processed.

How will I know the status of my order?

You can check your current order status by simply logging into your account.
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