Returns Policy
No Hassle 14 days Returns Policy for Internet Orders
We want you to be completely satisfied with your order and we would hope to resolve any problems you may have.
Cooling Off Period (within 7 days)
If you are not 100% happy with your product then you can send it back to mindcaree.com without a reason for the return within 7 days of receiving your item. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for re-sale. Please note, if sending products back to mindcaree.com the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled / revoked indefinitely. Collection of the item must then be arranged by the customer.
After inspection and the product is in a resale condition we will issue a full refund minus the initial shipping cost which we have to pay to our courier for dispatching your order.
After the Cooling Off Period
If you are not 100% happy with your product and it is received by Mindcaree.com after the 7 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note, if sending products back to Mindcaree.com the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled / revoked indefinitely. Collection of the item must then be arranged by the customer.
After inspection and the product is in a resale condition we will issue a refund less a 10% restocking charge and minus the initial shipping cost which we have to pay to our courier for dispatching your order.
Missing, Damaged & Faulty Items
As a customer it is recommended that you fully inspect your product as soon as it has been received to ensure no parts are missing, damaged or faulty.
Missing Items
Missing items must be reported to Mindcaree.com within 7 days of the item being received. Failure to outline missing items to mindcaree.com will result in forfeiture in obligations to replace missing parts.
Faulty & Damaged Items
If you deem the item you received as being faulty you can send the item back to mindcaree.com for inspection by our returns department. Please note you must email our department requesting a returns code.
After a product is received to our returns department and it is deemed to be faulty we will do one of the following; issue a replacement piece for the part that is damaged, or replace the entire product, or offer a similar product, or if any of the above is not possible then we will issue a refund of the product. Faulty pieces or parts that make up the entirety of an item will be replaced once received back to Mindcaree.com. A faulty piece of a larger item shall not warrant return of the entire item and mindcaree.com will replace or repair the part required once it has been returned. Costs for sending items back to Mindcaree.com are borne by the customer.
Incorrect Items
If you receive a wrong item then Mindcaree.com must be notified within 7 days of receiving your order. We will then issue a pickup for your item. When the item is received back to our returns department and is proved to be a wrong item then mindcaree.com will replace the item with the correct one. If it is not a wrong item then the customer must pay the collection charge which was arranged by mindcaree.com and also arrange to collect the item as we will not re-ship an item if deemed to have been the correct item issued that was originally ordered.
Please Note
All items purchased via the website must be returned through the appropriate channels as outlined above. Under no circumstances should customers bring goods to be returned to one of our pharmacies. Pharmacy staff cannot accept goods to be returned.
Any items to be returned to Mindcaree.com remain the property of the customer until a full returns inspection and verification has been carried out. After which mindcaree.com reserves the right to refuse the returned item(s).
Where a refund has been authorised due to unavailability of goods or return of faulty goods, please allow up to 21 working days for funds to appear in your account. Mindcaree.com will issue refunds within 48 hours of authorisation for same and Mindcaree.com will not be held responsible for any delays with funds being credited to your account as this is the responsibility of your issuing bank.
